Shipping & Delivery Policy
Last Updated: May 03, 2025
This Shipping & Delivery Policy outlines our delivery terms, timeframes, and procedures for food delivery through the MAHA BHOJANAM platform.
1. Delivery Areas
We currently deliver to the following areas. Please check the app for precise serviceability in your location:
- Major cities and metropolitan regions across our operating zones.
- Selected suburban locations and expanding residential areas.
- Key business districts and commercial hubs.
- Campuses of partnered educational institutions and corporate offices.
2. Delivery Timeframes
Our estimated delivery times are as follows (these may vary based on restaurant preparation time, traffic, and weather conditions):
- Standard Orders: Typically 30-45 minutes.
- Express Delivery (select restaurants/items): Approximately 15-30 minutes.
- Bulk or Catering Orders: 45-90 minutes, or as per pre-agreed schedule.
- Scheduled/Pre-Orders: Delivered within the chosen time slot.
3. Delivery Charges
Delivery charges are dynamic and calculated based on several factors, including:
- Distance between the restaurant and your delivery address.
- Total order value (free delivery may apply above a certain threshold).
- Time of day (peak hours might have surge pricing).
- Any special delivery requirements or handling fees (e.g., for large or fragile items).
- Promotional offers or subscription benefits.
The exact delivery fee will be displayed at checkout before you confirm your order.
4. Order Tracking
You can track your order in real-time through the Maha Bhojanam app or website, which provides:
- Live GPS tracking of the delivery partner.
- Regular order status updates (e.g., 'Order Accepted', 'Preparing', 'Out for Delivery').
- Contact details of the assigned delivery partner (once dispatched).
- An estimated time of arrival (ETA), which updates dynamically.
5. Delivery Procedures & Special Handling
Our delivery partners are trained to ensure your food arrives safely and in good condition. We provide special handling for:
- Temperature-sensitive items (using insulated bags).
- Fragile packaging (handled with extra care).
- Large or bulk orders (may involve multiple delivery partners or specialized transport).
- Contactless delivery options are available upon request.
- Customers are responsible for providing accurate delivery addresses and contact information. Failure to do so may result in delivery delays or non-delivery, for which Maha Bhojanam may not be liable.
